Returns & Refund Policy
Returns are only considered in the following circumstances:
• The item received does not match the images or description provided in the listing
• A return request is submitted within 24 hours of receiving the item
• The item remains in its original condition, unaltered and undamaged
• All original packaging and documentation are intact
The final decision to accept returns rests with the seller and Niveza’s review team.
Returns are only considered in the following circumstances: • The item received has been damaged during transit • A return request is submitted within 24 hours of receiving the item • The item remains in its original condition, unaltered and undamaged • All original packaging and documentation are intact
Note: Due to our rigorous verification and authentication process before shipping, returns based on discrepancies in item quality or authenticity are exceedingly rare.
The final decision to accept returns rests with the seller and Niveza’s review team.
Step 1: Contact Support Contact our support team at support@niveza.co.in within 24 hours of receiving your item. Include: • Your order number • Detailed reason for the return, specifically noting damage during transit • High-resolution images of the received item
Step 2: Return Authorization If your return request is approved, you’ll receive: • A Return Authorization (RA) number • Detailed return shipping instructions • Packaging guidelines
Step 3: Item Return • Securely package the item with all original documentation • Include the RA number with your return • Ship using the provided instructions
Once we receive and inspect the returned item: • You’ll be notified of the approval or rejection of your refund • Approved refunds will be processed within 7-10 business days • The refund will be issued to your original payment method • Shipping costs are non-refundable unless the return is due to our error
The following items cannot be returned:
• Items damaged by the buyer
• Customized or altered items
• Items without original documentation
• Items that were accurately described and photographed in the listing