Returns & Refund Policy
Returns are only considered in the following circumstances:
• The item received does not match the images or description provided in the listing
• A return request is submitted within 24 hours of receiving the item
• The item remains in its original condition, unaltered and undamaged
• All original packaging and documentation are intact
The final decision to accept returns rests with the seller and Niveza’s review team.
Step 1: Contact Support
Contact our support team at support@niveza.co.in within 24 hours of receiving your item. Include:
• Your order number
• Detailed reason for return
• High-resolution images of the received item
Step 2: Return Authorization
If your return request is approved, you’ll receive:
• A Return Authorization (RA) number
• Detailed return shipping instructions
• Packaging guidelines
Step 3: Item Return
• Package the item securely with all original documentation
• Include the RA number with your return
• Ship using the provided instructions
Once we receive and inspect the returned item:
• You’ll be notified of the approval or rejection of your refund
• Approved refunds will be processed within 7-10 business days
• The refund will be issued to your original payment method
• Shipping costs are non-refundable unless the return is due to our error
The following items cannot be returned:
• Items damaged by the buyer
• Customized or altered items
• Items without original documentation
• Items that were accurately described and photographed in the listing
Need Assistance?
If you have any questions about our return policy or need to initiate a return, please contact our support team: