FAQ
For Buyers:
How do I know the items are authentic?
Every item listed on Niveza is thoroughly authenticated by our team of experts. We ensure that all products meet the highest standards of quality and authenticity before they are made available for purchase.
What payment methods do you accept?
We accept a range of secure payment methods including credit/debit cards, bank transfers, and PayPal. All transactions are protected to ensure the safety and security of your purchase.
Do you offer international shipping?
Yes, Niveza offers secure and insured global shipping. Once your order is processed, you’ll be able to track it from our platform, no matter where you are in the world.
What if I want to return an item?
Due to the unique and valuable nature of the items sold on Niveza, returns are handled on a case-by-case basis. Please review our return policy or contact our customer service team for more information.
Do you send order confirmations?
Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.
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General:
How does Niveza ensure safe transactions?
All transactions on Niveza are encrypted and protected by secure payment gateways, ensuring the safety of both buyers and sellers.
Who do I contact for support?
Our customer support team is available to assist you with any inquiries or concerns. Please visit our Contact Us page or email us at support@niveza.co.in.
For Sellers:
How do I become a seller?
To become a seller, simply sign up for an account on Niveza, upload high-quality images and detailed descriptions of your items, and submit them for review. Our team of experts will authenticate your collection before it goes live.
What are the fees for selling on Niveza?
We charge a nominal commission on each sale. The fee covers listing, authentication, and marketing of your items to a global audience.
How do I get paid?
Once your item has sold and the buyer has received it, payments will be securely processed through our platform and transferred directly to your account.
What shipping options do you offer for sellers?
We provide assistance in organizing insured, secure shipping for all sold items, ensuring that your collectibles reach buyers safely, anywhere in the world.
Where do I make changes to my account?
To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.